Look, we get it. Sometimes you need a refund.
For simple requests and returns, our team has created an easy-to-complete Refund Request form.
Once our team has received your request, we will review the request internally and contact the organization that received the donation. If more information is needed or we need further verification, a member of our team will contact you by email.
If you don't recognize a charge on your billing statement, you can learn more about that here or contact our Support team at DonorSupport.com for further assistance.
Please note: All donors must initiate a refund request within one hundred and eighty (180) days from the date the donation was made.
Refunds can be requested, but are not guaranteed.
Once a refund has been initiated, you will receive an email notification confirming the refund. It may take 2-3 business days for your funds to return to your account.