Anedot provides multiple methods for updating payment methods. To learn more, continue below!
Update via Expiration Email
Access the payment method link in the email sent to you.
One month before your card expires, you should receive an email alert that your payment method needs to be updated.
Add new payment details
The Update Payment Method button on the email will take you to a secure landing page where you can type in your new payment information and click Update Payment Method.
Update via Anedot.com
To update your payment method through Anedot, please use the following link to sign in to your DonorID: https://anedot.com/donor/login
If you do not already have a DonorID created, use the following link to sign up:
https://anedot.com/signup
Tip: Use the same email that was used for your recurring commitment or donations.
When signing up, if you receive an Invalid Email error message, you likely already have an account set up.
You may follow the Password Reset steps to access your account.
Once you have logged in to your DonorID successfully, follow the steps below:
Access the Donor Profile tab on the left-hand side of the page.
Select the Payment Methods tab.
Click the blue + Add payment method button.
Enter your new payment method details and click Save.
Once saved, click on the Commitment tab on the left side of the page.
Next, locate the commitment record you would like to connect to the new payment method.
Select Actions>Edit.
Scroll down to the bottom of the Edit Commitment drawer and select your new payment method.
Click Save.
This will complete your payment method update 🎉!
Please note that the old payment method cannot be removed until a new payment method has been connected to the commitment successfully. To discontinue a recurring commitment, check out the following guide: Cancel Commitment
Credit Card Auto-Updater
Our system checks with the Card Brands to update the expiration date and/or new card number automatically for recurring commitments. If our system is unable to update your payment method details successfully, an Update Payment Method notice will be sent to your email address.
Contact us at DonorSupport.com
We have a website dedicated to donors who need help!
Please visit DonorSupport.com and fill out your information under the Update Payment Method tab.
Our team will reach back out to you within 24 business hours to assist with the update.
Disclaimer: For security, Anedot staff is unable to perform payment method updates on behalf of donors. All payment method updates must be completed online.
Alternatively, you may contact the organization you are donating to directly for further assistance.
Report Lost or Stolen Card
Have you recently had your credit card compromised by either losing it or having it stolen? If so, please call your credit card company first, and report the incident. Then, please send an email to [email protected] to let us know. Our team will then ensure that you are not charged for any unauthorized transactions.